Terms of Service

Welcome to ISA LAURANT.

These Terms of Service govern your use of our website, www.isalaurant.com, and your purchases from our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable consumer protection laws.

Please read these terms carefully before using our services.

1. General Information

ISA LAURANT is an online fashion boutique offering women's clothing and accessories.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to ISA LAURANT and its legal business operator.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

We reserve the right to update our website, product offerings, and these terms from time to time, subject to applicable law.

2. Online Store Conditions

By using our website, you confirm that you are legally capable of entering into a purchase agreement or have obtained the necessary permission from a parent or legal guardian.

You agree not to use our website or products for unlawful purposes.

You must not attempt to interfere with the security, operation, or functionality of our website.

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, inaccurate information, or product unavailability, subject to applicable consumer protection laws.

3. Products and Availability

We make reasonable efforts to display our products, descriptions, colours, and sizing information accurately.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice.

If an item becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, including a refund where required.

We reserve the right to discontinue products or update product information.

4. Prices and Currency

Product prices are displayed in the currency indicated on our website and at checkout.

For Canadian customers, prices may be displayed in Canadian dollars (CAD).

The final price, applicable taxes, shipping charges, and any other charges collected by ISA LAURANT will be shown during checkout before you complete your purchase.

We may change product prices or promotions at any time. Changes will not retroactively affect an accepted order except where permitted by applicable law.

Any applicable customs duties or import charges not collected at checkout are addressed in our Shipping Policy.

5. Orders and Payments

When you place an order, you agree to provide accurate, complete, and current information.

After submitting your order, you may receive an order confirmation email.

We may need to verify or review an order before accepting or fulfilling it.

Payments are processed through the secure payment methods available at checkout.

If we are unable to fulfil an order, we will notify you and provide a refund or another appropriate resolution in accordance with applicable law.

6. Shipping and Delivery

ISA LAURANT offers shipping to eligible destinations in Canada.

Our current estimated delivery schedule is:

• Order processing: 5–10 business days.

• Standard shipping: 10–15 business days.

• Estimated total delivery: 15–25 business days.

These estimates are subject to carrier operations, customs processing, product availability, and other factors.

We will provide shipping information at checkout and in our Shipping Policy.

Your rights regarding delayed, lost, or undelivered orders remain subject to applicable consumer protection laws.

For further details, please review our Shipping Policy.

7. Returns, Refunds, and Cancellations

We want you to feel confident when shopping with ISA LAURANT.

Our standard policy allows customers to request a return within 7 days of receiving an eligible item.

Returned items generally must be unused, unworn, and in their original condition.

Order cancellations may be requested before shipment or production.

Certain cancellation or return shipping charges may apply only where legally permitted and properly disclosed.

For full details, please review our Return & Refund Policy.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws.

8. Promotions and Discounts

From time to time, ISA LAURANT may offer promotional discounts, seasonal sales, or special offers.

Unless otherwise stated, only one promotional discount code may be applied per order.

Promotions may be subject to specific eligibility requirements, exclusions, and expiration dates.

All applicable promotional conditions will be communicated as part of the offer.

9. Customer Information

You agree to provide accurate billing, shipping, and contact information when placing an order.

If you notice an error in your information, please contact us promptly at info@isalaurant.com.

We will make reasonable efforts to assist with corrections before an order is shipped.

We are not responsible for delays caused by inaccurate information to the extent permitted by law, but this does not limit any mandatory consumer rights.

10. Third-Party Services

Our website may use third-party services for payment processing, shipping, fulfilment, website analytics, and other business operations.

Some third-party services may have their own terms and privacy policies.

We are not responsible for third-party websites that are outside our control.

However, the use of third-party service providers does not remove our responsibilities to customers under applicable law.

11. Intellectual Property

All original content on our website, including our brand name, logos, website design, photographs, graphics, and written content, is owned by ISA LAURANT or used with appropriate permission.

You may not reproduce, distribute, or commercially use our protected content without prior written authorization, except as permitted by law.

12. Privacy

We respect your privacy and are committed to handling personal information responsibly.

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that you have been provided access to that policy.

13. Marketing Communications

You may choose to subscribe to our newsletter or receive promotional communications.

Where required by law, we will obtain your consent before sending marketing emails.

You can unsubscribe at any time using the link provided in our promotional emails.

For assistance, contact info@isalaurant.com.

14. Limitation of Liability

We make reasonable efforts to provide accurate information, reliable services, and quality products.

To the extent permitted by applicable law, ISA LAURANT is not liable for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer protection rights.

15. Delivery Issues and Lost Packages

If your order is delayed, damaged, lost, or delivered incorrectly, please contact us.

We will review the situation and work toward an appropriate resolution.

Customers should ensure that their shipping details are accurate and respond to reasonable delivery or customs requests.

Any responsibility for missing packages, delivery failures, or customs-related issues will be determined in accordance with applicable law and the circumstances of the order.

16. Changes to These Terms

We may update these Terms of Service to reflect changes to our business operations, website, or applicable legal requirements.

The latest version will be available on our website with an updated revision date.

Changes will apply prospectively unless otherwise permitted by law.

17. Governing Law

These Terms of Service are governed by the applicable laws of the Netherlands, subject to mandatory consumer protection laws that may apply in the customer's province or territory of residence in Canada.

Nothing in these Terms is intended to deprive customers of rights or protections that cannot legally be waived.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Contact Information

If you have any questions regarding these Terms of Service, your order, or our website, please contact us.

Store Name: ISA LAURANT

Website: www.isalaurant.com

Email: info@isalaurant.com

Legal Business Operator: [Insert registered legal business name]

Business Address: [Insert business contact address]

Thank you for choosing ISA LAURANT.

Timeless Style. Everyday Elegance.