Return Policy

At ISA LAURANT, we want you to feel confident and comfortable with every purchase. We understand that sometimes an item may not be quite what you expected, and we're here to help make the return process as straightforward as possible.

Please take a moment to review our return and refund policy below.

1. Order Cancellations

We understand that plans can change.

Orders may be cancelled before they have been shipped or entered production.

If your cancellation request is approved before processing or shipment, you will receive a full refund, except where a valid, previously disclosed cancellation fee applies.

Please note:

• Cancellation requests must be submitted within 14 days of placing your order.

• Cancellation requests submitted more than 12 hours after purchase may be subject to a 20% handling fee, where legally permitted and clearly disclosed before purchase.

• Once an order has been shipped, we are unable to cancel it. However, you may still request a return under the conditions outlined below.

To request a cancellation, please email info@isalaurant.com with your order number.

We recommend contacting us as soon as possible.

2. Returns

We hope you love your ISA LAURANT purchase. However, if something isn't quite right, you may request a return within 7 days of receiving your order.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.

• Have its original packaging and any applicable tags.

• Include proof of purchase or an order confirmation.

To begin a return, please contact info@isalaurant.com with your order number and the reason for your return.

Our customer support team will provide the appropriate return instructions.

Please do not send items back without first contacting us to confirm the correct return address.

This return policy does not limit any mandatory consumer rights that may apply to your purchase.

3. Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size, or no longer wish to keep it, you will generally be responsible for the return shipping costs.

The cost of return shipping depends on your location and the shipping carrier you choose.

If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and arrange an appropriate solution in accordance with applicable law.

We recommend using a trackable shipping service when returning your order.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@isalaurant.com as soon as possible.

To help us resolve the issue, please include:

• Your order number.

• A brief description of the issue.

• Clear photographs of the item, if available.

Our team will review your request and work with you to find a suitable resolution, which may include a replacement or refund.

5. Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions.

If your return is approved, your refund will be issued to your original payment method.

Our standard processing targets are:

• PayPal: Within 2 business days after receipt and approval of your return.

• Credit or debit card: Within 7 business days after receipt and approval of your return.

Please note that your bank or payment provider may require additional time to make the funds available in your account.

Any refunds required by applicable consumer protection laws will be handled within the legally required timeframe.

6. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, we recommend the following:

1. Check your bank account or original payment method.

2. Contact your credit card provider, as processing times may vary.

3. Contact your bank to confirm whether the refund is pending.

If you have completed these steps and still haven't received your refund, please email us at info@isalaurant.com.

We will be happy to assist you.

7. Return Instructions

Before sending any items back, please contact our customer support team.

Email: info@isalaurant.com

Include your order number and the reason for your return.

Once your request