Shipping Policy

At ISA LAURANT, we want your shopping experience to be as smooth and enjoyable as possible. We carefully process every order and work with our shipping partners to deliver your purchases safely.

Please review our shipping information below before placing your order.

1. Shipping Destinations

ISA LAURANT currently offers shipping to customers across Canada.

Please ensure that your shipping address and contact information are complete and accurate at checkout to help prevent delivery delays.

2. Shipping Costs

We offer FREE standard shipping on orders over $69 USD, subject to the shipping options and conditions displayed at checkout.

For orders that do not qualify for free shipping, the applicable shipping fee will be calculated and displayed during checkout.

Shipping costs and available delivery methods may vary depending on your location.

The final shipping cost shown at checkout will apply to your order.

3. Order Processing Time

Once your order is placed, our team begins preparing it for shipment.

Estimated processing time: 5–10 business days.

Processing time refers to the period required to prepare, package, and hand over your order to the shipping carrier.

Processing times may vary depending on product availability, order volume, and seasonal demand.

Business days generally exclude weekends and public holidays.

4. Estimated Delivery Time

After your order has been processed and dispatched, the estimated standard shipping time within Canada is:

10–15 business days.

<escape>| Shipping stage | Estimated time |
|---|---|
| Order processing | 5–10 business days |
| Standard shipping within Canada | 10–15 business days |
| Estimated total delivery | 15–25 business days |</escape>

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on your destination, carrier operations, customs processing, weather conditions, and other circumstances outside our control.

5. International Fulfilment

Some ISA LAURANT orders may be prepared and shipped by our international fulfilment partners.

As a result, packages may be dispatched from locations outside Canada.

International shipments may be subject to customs inspections or additional processing, which can affect delivery times.

6. Customs Duties and Import Taxes

Depending on the origin, value, and destination of your order, Canadian customs duties, import taxes, or handling fees may apply.

Any additional charges that are not collected at checkout may be payable by the recipient upon delivery, where permitted by applicable law.

These charges are determined by the relevant authorities and shipping providers.

If additional import charges apply, we recommend contacting the shipping carrier or relevant customs authority for further information.

If a shipment cannot be delivered because required customs charges have not been paid, please contact us so we can review the available options in accordance with applicable consumer protection laws.

7. Delivery Delays

While we work to ensure that orders arrive within the estimated timeframe, occasional delays may occur.

Possible reasons include:

  • High seasonal order volumes.

  • Carrier or transportation disruptions.

  • Customs inspections.

  • Severe weather conditions.

  • Incorrect or incomplete shipping information.

  • Public holidays.

If your order is taking longer than expected, please contact us at info@isalaurant.com.

We will be happy to help you check the status of your shipment.

8. Incorrect Shipping Information

Please double-check your delivery address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at info@isalaurant.com.

We will do our best to assist with address changes before your order has been dispatched.

Once a package has been shipped, address changes may no longer be possible.

9. Lost or Undelivered Packages

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team.

We will review the situation and, where appropriate, work with the shipping carrier to investigate.

Any available replacement or refund options will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Contact Us

If you have any questions about shipping, delivery times, or your order, please don't hesitate to reach out.

ISA LAURANT

Website: www.isalaurant.com

Email: info@isalaurant.com

Thank you for shopping with ISA LAURANT. We appreciate your patience and look forward to delivering your order.

Timeless Style. Everyday Elegance.